When growth outpaces clarity, work gets heavier than it needs to be.
An educational case study exploring how teams regain clarity, trust, and momentum by examining the conditions shaping how work actually gets done.
Growth brings more people, more decisions, and more pressure. This experience is built for teams navigating that shift.
Designed for leadership teams and functional groups within growing organizations—where responsibility, coordination, and decision-making are shared.
The Situation
The organization was growing.
More people. More responsibility. More moving parts.
Leadership was capable and committed, but the work felt heavier than expected.
Decisions slowed. Roles blurred. Friction showed up in places that used to function smoothly.
Nothing was broken.
But everything felt harder.
The Real Issue
The problem wasn’t effort or capability. What surfaced wasn’t a lack of skill, motivation, or intent.
It was a growing mismatch between:
- How the organization had expanded
- How work, roles, and authority were still structured
As responsibility increased, the conditions people were working within hadn’t kept pace.
The result wasn’t failure, it was hesitation.
Over time, that hesitation quietly eroded flow.
WHY WE CREATED THE GIFT OF WORKABILITY
This experience is personal.
Through Jonathan’s education and work in industrial-organizational psychology—and through years of supporting hundreds of organizations across the country, working with teams distributed across nine countries and spanning many shapes, sizes, and industries—we kept returning to the same truth... When people don’t feel able to think clearly, speak openly, and act without hesitation, work breaks down. Not dramatically. Quietly (which was even worse). What we saw, again and again, was capable people operating inside conditions that made everyday work harder than it needed to be—especially as responsibility, coordination, and pressure increased. We created The Gift of Workability to give teams a shared way to see, name, and talk about those conditions—so work can move with more clarity, trust, and ease.
What this experience is.
The Gift of Workability is designed as an educational case study, not an intervention.
Rather than teaching tactics or prescribing solutions, the experience introduces core ideas about how work functions inside growing organizations: how people think, decide, coordinate, and take responsibility under pressure.
The focus is learning and shared understanding, not fixing people or processes.
Why this experience is free.
The Gift of Workability is offered at no cost because its purpose is understanding; not conversion.
- There is no sales presentation embedded in the experience.
- There is no obligation to continue working with ZIA.
We believe that when teams gain shared insight into how work actually works, better decisions follow—regardless of what comes next.
The Gift of Workability is designed for:
- Leadership teams
- Departments or functional groups
- Organizations navigating growth and increased complexity
It is not intended for early-stage startups, founder-only teams, or one-off tactical fixes.
What participants take away.
Teams who complete the experience often gain:
- Clearer thinking under pressure
- More productive, honest conversations
- Better understanding of roles and expectations
- Greater trust and openness across the team
- Less friction in day-to-day execution
Most importantly, teams gain insight into why work sometimes feels heavy and what supports smoother collaboration as complexity increases.
The case study includes:
- A pre-recorded educational session grounded in real organizational patterns
- A structured workbook used throughout the experience
- Individual reflection prompts and guided team discussion
The workbook supports reflection before, during, and after the experience, helping teams integrate what they learn into their day-to-day work.